Resources
Troubleshooting
Troubleshooting index — product authoring issues and developer integration issues.
Product authoring
Start at Backoffice troubleshooting for authoring issues such as publish state, missing mappings, and constraint behavior.
Developer integration
| Symptom | Check |
|---|---|
| 401 on GraphQL | Bearer token / project scope — Authentication |
violations on resolve | Required choices, keys, and constraints — Invalid selections |
Empty threeD | ProductModel root pin + published/active revision |
| Commerce fields empty | Mapping set for that Selection — valid ≠ mapped |
| GLB won't load | Document URL from ObjectAssetRevision — REST explorer |
| Illegal combo reaches cart | Storefront bypassed or ignored resolution — Cart handoff |